Mailroom Terms and Conditions
Sagebrush Services, LLC
If you have an active Sagebrush Services account, these are the terms and conditions for the mailroom service provided by Sagebrush Services, LLC.
1. Service Authorization and Mail Pickup Requirements
By signing up for Sagebrush Services and submitting a USPS Form 1583, which will be made available to the United States Postal Service, Applicant appoints Mail Service as Agent for the receipt of mail and packages from common carriers as defined by Mail Service for a period not to exceed that for which rent has been paid in advance.
Applicants will pick up mail at least once each week (or more often if needed to ensure that mailbox will not be overfull) or make other suitable arrangements, in advance, with Mail Service. Mail Service may provide a lockbox key to applicant who may obtain their mail during the business hours posted by Mail Service. Should Applicant appoint another person or organization, authorization will only be granted when written authorization is received by the mail service renter.
2. Mail Volume Limitations and Additional Fees
Base Service Coverage: The standard mailbox rental fee covers:
- Government mail (federal, state, and local correspondence)
- Up to three (3) personal/business letters per month
- Standard USPS mail meeting these volume limitations
Additional Billing:
- Mail volume exceeding three (3) non-government letters per month will incur additional handling fees of $5.00 per additional piece
- All packages and parcels will be billed separately at $10.00 per package for standard size (under 12"x12"x12") and $25.00 for oversized packages
- Mail Service reserves the right to adjust fees based on actual mail volume with 30 days written notice
- Excessive mail volume may result in requirement to upgrade to a larger mailbox size or termination of service
3. Liability and Delivery
Once Mail Service has placed Applicant’s mail in the assigned lockbox, the mail shall be deemed to have been delivered, and Mail Service shall not be responsible for loss, theft, or damage. Mail Service is not engaged in the delivery of mail and cannot be responsible for failure of the United States Postal Service or other carriers to deliver mail or parcels in a timely fashion or undamaged condition.
4. Compliance and Confidentiality
Applicant agrees to use services in accordance with Mail Service rules and in compliance with all U.S. Postal regulations, as well as local, state, and federal statutes and regulations. Failure to do so may result in immediate cancellation of service without notice, refund, or mail forwarding.
Information provided by Applicant will be kept confidential and will not knowingly be disclosed without Applicant’s prior consent, except for law enforcement or postal operations purposes, in which case Mail Service intends to cooperate fully. Law enforcement includes all city, county, state, or federal agencies or their representatives. Legal Service will be accepted on Applicant’s behalf in accordance with state laws, should such laws exist.
5. Mailbox Capacity Limits
Mail will not be accepted for more than:
- Three (3) individual persons or organizations in a single personal-sized mailbox
- Five (5) in a business-sized lockbox
- Eight (8) in a large business-sized mailbox
Each person or organization must complete a USPS Form 1583 and provide photo identification.
6. Package Delivery Requirements
- Parcels must be delivered by common carrier only (no truck line deliveries)
- Parcels must be retrieved within 24 hours of delivery notification
- No hazardous or dangerous materials may be delivered
- Parcels interfering with business activities must be picked up within one hour of notification
- Notification is considered complete when phone numbers listed on Form 1583 are called or electronic notification is sent to the email/text number provided
- Failure to adhere to these stipulations may result in immediate termination of service
7. Special Mail Handling
Per USPS regulations, certified, registered, insured, or C.O.D. signature confirmation mail or parcels will be accepted by Mail Service on behalf of Applicant. Full advance payment of C.O.D. charges must be made to Mail Service prior to acceptance of C.O.D. packages. Applicants may not refuse acceptance of any of these mailings.
8. Indemnification
Applicants agree to protect, indemnify, and hold harmless Mail Service from and against any and all claims, demands, and causes of action of any nature whatsoever relative to use of Mail Service facilities or services.
9. Limitation of Liability
Should Mail Service commit or fail to commit any act that results in disruption of service and Applicant thereby suffers a loss, Mail Service’s liability shall be limited to not more than the rental fees paid by the Applicant for the service not yet received. Mail Service shall not be liable for incidental or consequential damages.
10. Payment Terms
- Mail Service fees are due and payable in advance
- Notice will be placed in Applicant’s mailbox and/or emailed
- No other notice is required
- Failure to pay when due may result in immediate disruption or cancellation of services
- Mail Service does not prorate fees and does not provide refunds in the event of termination by either party
- A $10 late fee applies after a 5-day grace period
- Mailboxes 30 days past due will be closed
11. Address Format Requirements
Applicant shall use only the address designation “PMB” or “#” to designate their address. NO OTHER DESIGNATION IS VALID.
Specifically excluded is the use of apt., dept., or other designators. YOUR_ASSIGNED_NUMBER is the number assigned to
your mailbox from Sagebrush Services.
4 LINE ADDRESS FORMAT:
Applicant's Name or Business Name
5150 Mae Anne Ave. Ste 405, PMB YOUR_ASSIGNED_NUMBER
Reno, NV 89523
3 LINE ADDRESS FORMAT:
Applicant's Name or Business Name
5150 Mae Anne Ave. Ste 405, PMB YOUR_ASSIGNED_NUMBER
Reno, NV 89523
12. Termination and Mail Forwarding
- Upon termination or failure to pay rent in advance, Mail Service shall not make mail available without payment in full
- At termination, Applicant must provide Mail Service with a forwarding address and pay required forwarding fees
- If no forwarding address is provided, Mail Service shall refuse further mail and handle received mail per USPS DMM 508.1.9 regulations
- This constitutes a “Do Not Forward” agreement - Applicants are responsible for all mail forwarding arrangements
13. Service Suspension Rights
Mail Service reserves the right to immediately suspend or terminate service without refund for:
- Violation of any terms stated herein
- Suspicious or illegal activity
- Excessive mail volume beyond agreed limits
- Non-payment of additional fees
- Failure to retrieve packages within specified timeframes
Required Identification
In accordance with USPS requirements, we require 2 forms of ID from each adult receiving mail:
Acceptable Photo IDs:
- US State/Territory/Tribal Driver’s or Non-Driver’s ID Card*
- Uniformed Service ID
- US Access Card
- US University ID
- Passport
- Matricula Consular
- NEXUS Card
Acceptable Address IDs:
- Voter Registration Card
- Certificate of Naturalization
- US Permanent Resident Card
- Vehicle Registration
- US State/Territory/Tribal Driver’s or Non-Driver’s ID Card*
- Current Lease
- Mortgage or Deed of Trust
- Home or Vehicle Insurance Policy
Note: May only be used as either photo or address ID, not both